Add up the rated capacity of every indoor unit and the total usually comes out bigger than the outdoor unit's rating. That's normal, because outdoor units are chosen on the assumption that not every room runs flat out at once. The risk is guessing wrong about how you live in the house.
A family home all day with every room in use needs a different outdoor unit from a couple who only cool the living room and the main bedroom. At the free on-site assessment, Gary Lui works through the house room by room: ceiling height, insulation, window area, which way each room faces, and which rooms will genuinely run together on a hot afternoon.
An outdoor unit that's too small for the rooms you really run is one of the surest ways for a multi-head system to disappoint. It's much easier to get that right on paper.